Shipping Policy for Luxe Sparklee
Effective Date: February 10, 2025
At Luxe Sparklee, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines our shipping practices, procedures, and guidelines to ensure a smooth shopping experience.
1. Shipping Areas
1.1 We currently ship to United States and select international locations.
1.2 If you are located outside the United States, please ensure that your shipping address is eligible for delivery before placing an order. Any customs duties or taxes imposed by your country are the responsibility of the customer.
2. Processing Time
2.1 All orders are processed within 1-3 business days of receiving payment, excluding weekends and public holidays.
2.2 Orders placed after business hours or on weekends/holidays will be processed on the next business day.
2.3 If we anticipate any delays in processing your order, we will notify you as soon as possible.
3. Shipping Methods
3.1 We offer various shipping methods based on your location and the items in your order. Available options will be displayed at checkout.
3.2 Standard shipping, expedited shipping, and express shipping are available in most regions. Please note that delivery times may vary depending on the shipping method selected.
4. Shipping Costs
4.1 Shipping costs are calculated based on the weight of your order and the destination address.
4.2 You will be able to view the shipping cost during checkout before completing your purchase.
4.3 Free shipping promotions may apply to specific orders, and you will be informed of such offers during checkout.
5. Delivery Times
5.1 Delivery times depend on the shipping method selected, the destination address, and the availability of the product.
5.2 Estimated delivery times will be provided at checkout and may range from 2 to 10 business days for domestic orders.
5.3 For international shipments, delivery times may vary from 7 to 21 business days, depending on the destination country and customs processing.
6. Order Tracking
6.1 Once your order has been shipped, you will receive a tracking number via email.
6.2 You can use the tracking number to monitor the status of your delivery through the carrier’s website.
6.3 If you experience any issues with tracking or delivery, please contact us at info@luxesparklee.com.
7. Shipping Restrictions
7.1 Certain products may have shipping restrictions due to size, weight, or other limitations. If any product in your order is subject to shipping restrictions, we will notify you prior to processing your order.
7.2 We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain remote areas. Please ensure your address is complete and valid to avoid shipping delays.
8. Lost or Damaged Items
8.1 If your order is lost or damaged during transit, please contact us immediately at info@luxesparklee.com.
8.2 We will work with the shipping carrier to resolve any issues and ensure that you receive a replacement or refund, depending on the situation.
8.3 Please retain all packaging materials and damaged items for inspection by the carrier if required.
9. Customs, Duties, and Taxes (For International Orders)
9.1 International customers may be subject to import duties, taxes, or other fees levied by the destination country.
9.2 These charges are the responsibility of the customer and are not included in the shipping fee at checkout.
9.3 For more information on customs fees, please check with your local customs office.
10. Address Errors
10.1 Please ensure that your shipping address is accurate and complete at checkout.
10.2 If you provide an incorrect address, Luxe Sparklee is not responsible for delayed or lost packages.
10.3 If your order is returned to us due to an incorrect address, we will contact you to arrange for reshipment at your expense.
11. Contact Us
If you have any questions or concerns about our shipping policies, please contact us at:
Luxe Sparklee
101 W 112th St #APT 1E, New York, New York (NY)
Phone: (917) 208-4154
Email: info@luxesparklee.com
