Sales Policy for Luxe Sparklee

Effective Date: February 10, 2025

At Luxe Sparklee, we aim to offer a seamless shopping experience for all our customers. By using our website to make purchases, you agree to the following terms and conditions of our sales process. Please read through this policy carefully.

1. Product Availability

1.1 All products on our website are subject to availability. We make every effort to ensure that the products listed on our site are in stock, but there may be instances when an item becomes out of stock after an order has been placed.
1.2 If an item is unavailable after an order has been placed, we will notify you immediately and provide options such as a backorder, exchange, or a full refund.

2. Pricing and Payment

2.1 All prices listed on our website are in USD (United States Dollar) and include applicable taxes unless stated otherwise.
2.2 We accept multiple payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other options as available at checkout.
2.3 Prices are subject to change without notice, but once an order is confirmed, the price at the time of purchase is the price that will be honored.

3. Order Confirmation

3.1 After placing an order, you will receive an order confirmation via email, which will include details of your purchase and an estimated delivery time.
3.2 If you do not receive an order confirmation, please contact us at info@luxesparklee.com to verify your order.

4. Order Processing and Shipping

4.1 All orders are processed within 1-3 business days of receiving payment, excluding weekends and holidays.
4.2 Shipping fees are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address. Free shipping promotions may be available and will be clearly stated during checkout.
4.3 Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

5. Sales Tax

5.1 Sales tax will be applied to orders shipped to states where Luxe Sparklee is required to collect tax. The applicable tax rate will be calculated at checkout.
5.2 Customers outside of the United States may be subject to additional taxes, duties, or fees imposed by their local authorities. These charges are the responsibility of the customer.

6. Cancellations and Modifications

6.1 Once an order is placed, we make every effort to process it as quickly as possible. If you wish to cancel or modify your order, please contact us immediately at info@luxesparklee.com.
6.2 Cancellations or modifications can only be made if the order has not yet been processed or shipped. Once an order is in transit, it cannot be modified or canceled.

7. Returns and Refunds

7.1 For information about returns and refunds, please refer to our Refund and Returns Policy.
7.2 We aim to provide clear instructions and assistance for returning items and processing refunds for eligible products.

8. Promotions and Discounts

8.1 Promotions, discounts, and coupon codes are subject to specific terms and conditions and may change without notice.
8.2 Discounted products are final sale and are not eligible for return unless defective or damaged.

9. Customer Responsibilities

9.1 By making a purchase, you agree to provide accurate and up-to-date shipping and payment information.
9.2 You are responsible for ensuring that the delivery address you provide is correct and complete. Luxe Sparklee is not responsible for issues arising from incorrect or incomplete address information.

10. Customer Support

10.1 If you have any questions regarding your order, our products, or our sales process, please contact our customer service team at info@luxesparklee.com or call us at (917) 208-4154.
10.2 Our customer support team is available to assist you during business hours from 9 AM to 6 PM, Monday through Friday.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.

12. Contact Us

For any questions regarding this Sales Policy, please reach out to:

Luxe Sparklee
101 W 112th St #APT 1E, New York, New York (NY)
Phone: (917) 208-4154
Email: info@luxesparklee.com