Refund and Returns Policy for Luxe Sparklee
Effective Date: February 10, 2025
At Luxe Sparklee, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we are happy to assist you with our easy refund and return process.
1. Returns
1.1 Eligibility for Returns: We accept returns on all items within 30 days of the original purchase date, provided the item is unused, in its original condition, and in its original packaging.
1.2 Non-returnable Items: Certain products, such as custom-made items or products marked as final sale, are not eligible for return. Please check the product details before purchasing.
1.3 Return Process: To initiate a return, please contact us at info@luxesparklee.com to receive a return authorization and instructions on how to return your item.
2. Refunds
2.1 Refund Eligibility: Refunds are available for returns that meet the eligibility criteria mentioned above.
2.2 Refund Method: Once we receive and inspect your returned item, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to be processed and reflected on your account.
2.3 Partial Refunds: If your item is not in its original condition or is missing parts, we reserve the right to issue a partial refund or reject the return.
3. Exchanges
3.1 If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired product.
3.2 We do not cover the shipping fees for exchanges. The customer is responsible for the cost of return shipping.
4. Shipping Costs for Returns
4.1 Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a mistake made by us (e.g., incorrect or defective items).
4.2 Shipping Fees: Original shipping charges are non-refundable. If you received free shipping on your order, the standard shipping fee will be deducted from your refund.
5. Damaged or Defective Items
5.1 If you receive a damaged or defective item, please contact us immediately at info@luxesparklee.com with a photo of the damage or defect.
5.2 We will provide a pre-paid return label for the return of damaged or defective items and offer a full refund or replacement, based on your preference.
6. Late or Missing Refunds
6.1 If you have not received a refund yet and it’s been more than 10 business days, please first check with your bank or credit card company.
6.2 If the issue persists, please contact us at info@luxesparklee.com, and we will assist you in tracking your refund.
7. Changes to This Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Luxe Sparklee
101 W 112th St #APT 1E, New York, New York (NY)
Phone: (917) 208-4154
Email: info@luxesparklee.com
